FREQUENTLY ASKED QUESTIONS

How soon can I be seen?

If you are registered with us and your pet is suffering an emergency, you should call us immediately.  We will triage your pet over the phone and if the condition is deemed to be potentially life threatening/life altering, then we will aim to see you on the day.  Emergencies always take priority with us.

If you are not a client of ours at the time of the emergency, we may suggest that you go to your current vet at the time of the emergency if we do not have availability.

We generally have appointments available on a weekly basis, but some periods may be busier than others.  Therefore, you may expect to wait a couple of weeks around busy periods.

What areas do you cover?

We cover the Isle of Thanet and surrounding areas down to Sandwich and Herne Bay in East Kent.

What animals do you specialise in?

We are a small animal veterinary practice and therefore see all your companion animals that are mammals.  These include:

Dogs

Cats

Ferrets

Small rodents

Rabbits

Do you treat reptiles/exotic pets?

No.  This is because reptiles/exotic pets are a very specialist field and requires different care to your standard pets.  We recommend that you contact Montgomery Veterinary Clinic in Ashford or Trinity Vet Centre in Maidstone.

Are you able to provide a specific appointment time?

No.  We provide either a morning or afternoon timeslot.  The reason for this is that we are only a one vet practice and emergencies take priority over routine procedures.  Also as we are mobile, we are affected by traffic.  If we are significantly delayed, we do aim to contact you and inform you of the delay.  Depending on the number/nature of emergencies, we may contact you and reschedule an appointment.

Do you charge a home visit fee?

No.  Our service is a mobile veterinary service and therefore the cost of the visit is the consultation fee of £40.  There is no extra fee for coming to see you.

Do you cover your own Out-of-Hours?

No.  As we are a single vet practice, it is not possible to provide high quality of care 5 days a week and cover out-of-hours.  We therefore use VetsNow, who is based in Canterbury at 34 New Dover Road, CT1 3DT.  You can contact them on 01227 470033 during our out-of-hours.

Do you have a reduced consult fee if seeing more than one animal?

Yes.  The first consult is charged at £40 and then any subsequent pet seen during the same visit is charged at £30.

What forms of payment do you take?

We accept cash, card and BACS payments.  The team will always have a card terminal available in order to do a secure card transaction.  If you would like to pay by BACS, ask the team for details at the time of the appointment.

We unfortunately do not accept cheques or American Express.